To avoid cancellation fees, please notify us:

• Regular Cleaning Services: At least 24 hours before your scheduled appointment
• Deep Cleaning / Move-Out Services: At least 48 hours before your scheduled appointment
• Commercial Services: At least 72 hours before your scheduled appointment

• Rescheduling with 24+ hours notice is FREE
• We will do our best to accommodate your preferred new date and time
• Rescheduled appointments are subject to availability
• Multiple reschedules may be subject to fees at our discretion

You can cancel or reschedule your appointment by:

• In case of severe weather or emergencies, we may need to cancel or reschedule your appointment
• We will notify you as soon as possible if this occurs
• No cancellation fees apply for weather or emergency-related cancellations by either party
• We will work with you to reschedule at the earliest available time

We reserve the right to cancel service if:

• Access to the property cannot be arranged
• The property poses safety risks to our staff
• Property conditions were significantly misrepresented
• Payment issues exist

In such cases, you will receive a full refund of any payments made, and no cancellation fee will be charged.

For customers with recurring cleaning schedules:

• You may cancel or pause your recurring service at any time
• Please provide at least 48 hours notice to avoid fees for the next scheduled cleaning
• Individual appointments within your recurring schedule follow the standard cancellation policy
• You can resume your recurring service at any time, subject to availability

• Refunds for cancellations (when applicable) will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• If you are unsatisfied with our service quality, please contact us within 24 hours for resolution
• We offer a satisfaction guarantee and will work to address any concerns

We understand that emergencies and unforeseen circumstances happen. If you have a special situation (medical emergency, family emergency, etc.), please contact us directly. We will work with you on a case-by-case basis to find a fair solution.

If you have questions about our cancellation policy, please don't hesitate to contact us: